Frequently Asked Questions2021-06-23T16:22:03+00:00
Can I cancel my order?2019-08-23T16:55:28+00:00

Cancellations for any reason require a one week notice and incur a 10% service charge. Once your order is received there are no cash or credit refunds. If the order is confirmed with less than a weeks notice, there are no cancelations.

Can I write a message on the cake?2015-03-21T14:50:26+00:00

It depends on the cake design. Our cakes are served on a cake tray. Usually we will write the message on the tray below the cake. For sculpted cakes, we prefer not to write the message on the cake itself with buttercream because it could get sloppy if not on a flat surface of the cake. Round cakes usually can fit a small message ontop of the cake but they are also served on a tray that a message can be added to.

I don't live in NYC. Can you ship me a birthday cake?2015-03-10T01:29:30+00:00

We tried. We carefully packaged our cakes and shipped them with cooler packs. It had about a 50% success rate. The cake will get to you fresh but might get damaged during the shipping. (Those FedEx workers don’t always follow the instructions on our box: “This side up” or “Handle with care”)

We recommend going to your local bakery with one of our pictures and asking them if they can make the cake.

Give us a call if you live in Pennsylvania , New Jersey or Connecticut. There is a good chance we can organize a delivery.

If you really want us to ship you a cake, we will but we can not make any promises that FedEx will listen.

How much notice do you need to make a cake?2021-06-23T16:22:15+00:00

It really depends on the design of the birthday cake and our schedule. We would like to have the order for extremely ornate cakes 1 month in advance. We can have many fondant cake designs ready for you with less than 3 days notice. Even if you left it to the last day to order a birthday cake, we have smaller birthday cakes in stock for you.

Delivery in NYC can also be a problem to schedule on short notice.

Drop us a message on our contact form and we will tell you the options that we have available for you.

Can I pick up my cake?2015-03-10T00:49:08+00:00

Yes, of course! We can also deliver, but pick up is always free!

We just handle a large amount of walk-ins inquiring about birthday cake designs. Besides, the internet made that process so much easier for the both of us so it would be silly not to utilize it.

Feel free to contact us to schedule your order.

I do not see the question that I have answered here.2015-03-01T01:30:12+00:00

Then call us or use our contact form, so I can add it to this list. =P

Where are you located?2014-10-22T22:28:07+00:00

We are a award winning Italian bakery that specializes in custom fondant cakes in Middle Village Queens NYC.

What forms of payment do you accept?2017-06-07T17:04:12+00:00

Credit card payments in store or over the phone.
Cash is also accepted.

Do you deliver?2014-10-22T22:26:47+00:00

Yes, we offer delivery in some areas. Please contact us to determine if we can deliver to your area.

How much does a birthday cake cost?2014-10-22T22:26:21+00:00

Costs vary depending on the size, number of servings and complexity of the order. We are constantly adding cakes and their prices on our website but if you would like a price on a specific design just fill out our “Quote Request” form. You can upload a picture of a cake you are interested in and we will reply ASAP with a price.

How do I order?2021-06-23T16:22:15+00:00

Customers can place orders right on our website! Start by looking through our distinctive picture collection for ideas about what sort of birthday cake or cupcake you find appealing. Either select a standard cake or decide on areas to personalize. Order online if you wish, or call one of our service agents to finalize your order.

What styles of birthday cakes are available?2012-11-27T14:44:31+00:00

Every cake design is expertly baked and realistically iced to perfection. Different styles are available, custom designed for the birthday celebrants – men, women, children, and even babies!

In what areas can I get a birthday cake?2012-11-27T14:44:05+00:00

Currently we serve NYC, Manhattan, Brooklyn, Queens, Bronx, Staten Island, Long Island and parts of north Jersey. We could also deliver as far as Connecticut. If you do not see your area on our delivery location list, please contact us before ordering.

Do you make birthday cupcakes, too?2012-11-27T14:43:43+00:00

Absolutely! Browse our cupcake designs or discuss your custom cupcake designs with one of our friendly customer service representatives. Cupcake orders start at one dozen minimum.

What flavors and combinations are available?2012-11-27T14:43:24+00:00

You can choose from a wide variety of flavor and filling combinations for cakes and cupcakes. We have a large selection of cake flavors and fillings. Just select on our cake designs and you will find a pull down menu with a list of our most common flavors and fillings. If you want something more unique, please discuss this in advance with your customer service representative.

What are the options for customization on my cake order?2021-06-23T16:22:15+00:00

Our expert design team will work with you to create your ideal birthday cake. Every cake or cupcake order can be altered in nearly any way needed to suit your preferences. Details like size, colors, flavors, fillings and icing flavors are just a few ways we can personalize your order.

Thank you for participating in our Giveaway!

Everyone who has ever baked a cake is welcomed!

Just upload a cake that you have made with a short description. Then share the link with friends and family for votes. Prizes and rules are located by clicking the “Rules & Prizes” Tab.

Good luck everyone!

Prizes will be awarded June 30th
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